Frequently Asked Questions
Everything you need to know about shopping at Guitar Shop.
How are guitars packaged for shipping?
Every instrument undergoes a multi-point inspection before being double-boxed with premium padding to ensure it arrives in perfect playing condition.
Do you offer a warranty on new instruments?
Yes, all new guitars come with a full manufacturer's warranty. Additionally, Guitar Shop provides a 1-year store setup guarantee on all purchases.
What is your return policy for guitars and amps?
We offer a 30-day return window for most items. Instruments must be in original condition with all included accessories and documentation.
Can I have my guitar set up to my specific preferences?
Absolutely. Our in-house luthiers can perform custom setups including action adjustment, intonation, and string gauge changes before your order ships.
Do you offer international shipping?
Yes, we ship to over 50 countries. Please note that international orders may be subject to local customs duties and CITES regulations for certain tonewoods.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm and Klarna to help you get the gear you need.